This month, several weeks of training, hard work, focus, concentration and learning new things came to an end with one goal in mind: Creating Oustanding Customer Experience! During the training-period, our fantastic employees really demonstrated their potential. For the first time since the start-up of this project in the late summer, we are now testing our ability to deliver as agreed. Monday morning at 7:30 a.m., the Quality Manager and Sales Team Leader served breakfast in the call center to get a healthy and flying start. And that was exactly what we did. During the first week, we were in full production state according to plan. Looking at what was accomplished during the week, it is clear that the training period was successful. I would also like to use this opportunity to highlight the enthusiasm, motivation and dedication shown by our Agents selected for this project - without them we wouldn't have been able to create this success together!
From left: Daniel Frydenlund, Sonnie Førrisdahl and Erik Bilock.[/caption] As Training & Quality Manager for Norway, I must say that I'm looking forward to following up on this team and the project. I'm quite sure that the interesting approach to training and the team’s innovative thinking will yield good results leading to... Of course: Outstanding Customer Experience!