To ensure a high quality recruitment process with a strong local connection, Transcom Norway is working in close cooperation with local labor authorities called NAV (Norwegian Labour and Welfare Administration). The motto for this operation is to be considered as being an “Inclusive Workplace”. During the last six months Transcom has participated in a project with the purpose of giving long-term unemployed youths with health problems a job. This project has proven to be a success for all involved parties as we now have several participants that are fully employed at Transcom Norway.
Pictures from Idebanken.no[/caption] One of these employees is Jonas Svendsen. He has waited a long time for the right job opportunity. Jonas was looking for a workplace that was both social and focusing on helping other people. He discovered that working with customer service at Transcom was a perfect match for him. Now Jonas is employed as an agent helping customers with technical challenges, subscriptions and other requests.
- It’s a great working environment here, says Jonas. I really appreciated the good and comprehensive training I got.
Good training the key to employment
The training lasted four weeks and was done in modules with quality tests after each session. Øistein Lund, Contact Center Manager, states that Transcom is constantly developing and improving the training process.
Good training is crucial for both the quality of the customer service we deliver and for making the employees enjoy their job at Transcom. More than 50 percent of our employees have worked at the company more than three years.
Furthermore, Øistein says that by offering the long-term unemployed NAV participants an extended and customized training, they are more likely to be able to keep their new job.
We are very satisfied with the results of this project; we now have new very skilled and loyal employees, who are enjoying their new job. As Transcom has been named the best call center company in Norway four times in a row, that also means that we have grateful and satisfied customers as well, Øistein summarizes.
Susanne Wilkenes from NAV put it this way:
The effort from Transcom shows that the company is a generous and an inclusive company. This is what we would like all “Inkluderende Arbeidsliv” companies to be like. During their time at Transcom, all participants gained valuable experiences, even if all of them did not get a position.
Sofia Karlsson was the teacher during the training period. - I really appreciate when the training is successful, she says.