Bashir is one of our many great team leaders at Transcom Borås, Sweden. He joined Transcom 7 years ago and has gained a lot of experience since then. We would like to give a special thanks to Bashir for doing such a good job every day!
What does it mean to be a Team Leader?
“Being a Team Leader gives you a lot of responsibility. As a Team Leader you must be a good leader and a skilled mediator at the same time. In many ways you set the standard in your team; both when it comes to performance, work ethics and attitude. The way I act reflects on my team and the company at large.”
So what do you do, more specifically?
“I do a lot of work both on a group and an individual level. At a group level I try to create a good atmosphere and team spirit in the group. I also have daily coaching sessions with my team members at an individual level. As we focus a lot on monthly and weekly goals, one of my most important tasks is to coach the agents on how to improve their performance.”
What is the best thing about working at Transcom?
“The best thing is having the honour of working with such great colleagues every day, working together to reach the best results possible. Having the opportunity to coach my team members to a better performance and following their development. Being a part of a big company that supports and pushes you to perform your best month after month.“