For the eighth year, the Fortius Awards Gala was held in Madrid. The event is organized by the Spanish Association of Experts in Customer Relations (AEERC) and awards the best profiles within the call center industry in Spain.
During the years, this conference has become in a “must attend event” for the customer service professionals in Spain. The highlights of the event is the awards ceremony, where the people who works everyday in the contact center to deliver excellent customer service are awarded for their constant effort, dedication, engagement and passion.
Transcom Spain is very proud to announce that one of our employees in Sevilla, Rocío Gómez, won the prize for Best Supervisor (Team Leader). As a part of the prize, Rocío won a scholarship to study the Superior Program in Contact Center Management by the ICEMD/ESIC.
Congratulations Rocío! Thanks for representing Transcom values and of course, for being a member of our company!
I also want to congratulate all the finalists and the winners, as I am aware of the hard and complicated process for selecting the nominees. It’s very tough competition and only the best make it to the final. Every year there are more applicants and it takes a great effort of the jury, composed by representatives of companies and institutions and well as by professional managers with in-depth experience of the Contact Center industry.