On Wednesday last week we kicked off a new project involving about 100 agents in Norway. Seven representatives from Transcom went to the client's offices in Oslo for a workshop. During the day it became very clear that...
- Passion
- Excellence and
- Innovation
...are the values that will help us in reaching our client's vision, which will be revealed in an upcoming post here on our blog. A project plan has been put in place, and the first 6-week training program will start at the end of August.
Ole Johansson, CAM (to the left) and Edin Mujanic, trainer.[/caption] We strongly believe that Oustanding Customer Experience will make this customer service unit one of the best in the Nordics! To get there, all employees have to be highly skilled. Therefore, we have selected four experienced trainers for the task, who are attending an 8-day "Train the Trainer" program at the client's offices in Oslo. There are high expectations on this project and we will of course keep you all posted here on My Transcom Experience!