Over the past two months the Transcom team in San Antonio, Texas has had the great pleasure of taking part in celebrating agent success. For a site that's been open since 2009, and which experienced significant client transitions during the first two years, we are incredibly fortunate to have so many tenured individuals with the organization. Of the approximately 400 agents within the site, four individuals have been with Transcom for more than four years; ten have been with the team for three full years; and another 40 more will be celebrating their 2nd anniversary with Transcom in 2014. The entire site celebrated in style, with cake and balloons, while the agents who celebrated anniversary dates in May were awarded certificates recognizing their achievement.
In San Antonio, as in any contact center, the value of tenured agents is seen in their impact on site morale, individual and team performance, as well as reduced training cost for Transcom. At the end of the day, Michael Moxley (Director of Client Services) points out:
”Happy employees deliver happy customers, who deliver happy clients.”