Transcom is truly a people’s business and we all agree about the importance of having motivated agents in our teams in order to do a good job and produce the best results. At Transcom Leon, one of our Business Managers Eva Casado, has launched “Translibrary”; a book club for our team leaders.
Eva had chosen 15 well-known books about motivation and leadership that could be applied to our professional environment. Each title has been assigned to one of the participants to be read individually. After some weeks, the book club had its first meeting. Each reader summarized the highlights from the book they had read, and explained how their findings could be applied to our daily work at Transcom. Then, the moderator recommended new readings for the next period, customized according to the profile and individual needs of each participant. The main goal of this initiative, which has been very well received among the team leaders, is to unite the teams while at the same time, teach motivational techniques that could be helpful in leading and encouraging the team to achieve its goals. The most popular book in the sessions so far has been “Fish! A Proven Way to Boost Morale and Improve Results” (Stephen C. Lundin, Ph.D., Harry Paul, John Christensen). Some of the team leaders that already have read the book have passed it on to their agents.