Each year, one of our main clients in the telecom sector organizes a motivation program called “Customer Champion”. In the latest program, supported by a well-known mobile phone brand support, they rewarded the best agents with an amazing trip. “The Customer Champion” program represents the first time that our client brings together the customer care and sales departments’ agents under the same flag. The group was formed by in store vendors and contact centers’ staff, a big community sharing the same objectives and focusing in the final customer.
In October 2013, our colleague, Roxana Borello, met 299 other participants from 20 countries in Punta Cana (Dominican Republic) to enjoy a few days full of surprises, team working, and lots of activities. Roxana had an amazing experience, and she wants to thank Transcom and our client for its support and trust. In her own words, “it is a veritable pleasure to work in a company that values its employees and encourages the continuous improvement” Roxana had the opportunity to visit a desert island, to sail a catamaran, attend to an award ceremony during a beach party, and have a look to the latest mobile phones models… A truly unforgettable experience!!!