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Submitted by frida.polheimer on Thu, 11/04/2021 - 08:18
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COMPANY sa LEADERSHIP
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Executive Leadership Team.
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Jonas Dahlberg
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President & CEO
Description
Jonas Dahlberg, President & CEO Jonas Dahlberg joined Transcom in June 2019 as Chief Financial Officer (CFO), and was promoted to President & CEO in January, 2020. Before joining Transcom, Jonas was the CFO for Sweco Group. He was previously President of Sweco Russia and Sweco’s director of business development. Before joining Sweco in 2008, Jonas was Associate Principal at McKinsey & Company. Jonas holds an M.Sc. in engineering physics and a B.Sc. in business administration.
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Travis Coates
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Chief Operating Officer (COO)
Description
Travis Coates joined Transcom in September 2022 as Chief Operating Officer. Travis has over 25 years’ experience in the customer care sector. Prior to joining Transcom, Travis spent 14 years at Teleperformance, most recently as COO for the North American operations. He has also served as Managing Director Teleperformance Philippines, and EVP of Teleperformance’s Advanced Services Division.
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Snejana Koleva
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Chief Financial Officer (CFO)
Description
Snejana Koleva joined Transcom as CFO in August, 2020. Prior to joining Transcom, Snejana was the Finance Director for the Rock Tools Division at Sandvik. She was previously VP Strategy for Sandvik Mining & Rock Technology, and Business Development Manager, Business Area Mining & Business Area Construction. Before joining Sandvik in 2013, Snejana was Engagement Manager at McKinsey & Company. Snejana holds an MBA from Stockholm School of Economics and a B.Sc. and M.Sc. in Finance from the University of National and World Economy in Sofia, Bulgaria.
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Stefan Berg
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Chief Technology Officer (CTO)
Description
Stefan joined Transcom in September 2018, as Chief Technology Officer. Stefan has a background within Computer Science and Software Engineering, and his career spans notable positions in well-known brands as well as startups, such as Business Area Manager for Cybercom Group, CIO for Sweden’s largest MSO/ISP Com Hem AB, and most recently, VP Connected Consumer Solutions Electrolux, where he previously served as VP of Operations and Technology.
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Marie Wedin
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Chief People and Communications Officer
Description
Marie Wedin joined Transcom in March 2021 as Chief Marketing and Communications Officer (CMCO), and was promoted to Chief People and Communications Officer in February 2022. Prior to Transcom, Marie held the position as Director, Marketing & Communications at Coop Sweden. She was previously the CEO of Spinn Action Marketing, and a partner at LynxEye brand consultants. Marie holds a master’s degree from Stockholm School of Economics.
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Robert Kresing
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General Manager, Central & Iberia Cluster
Description
Robert joined Transcom in April 2019 as General Manager for the Central Cluster, and was promoted to General Manager Central & Iberia Cluster in August, 2021. Prior to joining Transcom, Robert spent ten years in leading positions at Arvato Bertelsmann AG, including establishing and managing the country organisations in Latin America. He continued his career as the Managing Partner for BPO at Accenture and held the position as COO and interim CEO for ExtraEnergie Group in Germany. Robert most recently co-founded and held the position as Managing Director at Terram Energy, a startup energy supplier in Germany focusing on the consumer and SME markets. Robert holds a BA in International Management from the International Partnership of Business Schools (IPBS).
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Gianluca Gemma
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General Manager, Italy Cluster
Description
Gianluca joined Transcom in 2012 as Head of Finance in Luxembourg, with responsibility for Transcom Group’s accounting and controlling, financial statements and consolidated financial statements. Since then he has held increasingly important positions, and advanced to his current position as GM Italy Cluster in January, 2018. Prior to joining Transcom, Gianluca gained experience in several industries such as Communications, Insurance, Fashion and Energy where he played different roles in the finance area, such as Internal Auditor and Group Controller. He served large organizations like Falck Renewables, H3G, Prada, PwC and the Unipol Group. Gianluca holds a Masters Degree in Business and Administration from the Bocconi Business School in Milan.
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Pernilla Oldmark
Location
General Manager, Northern Europe Cluster
Description
Pernilla joined Transcom in 2018 as General Manager for the Nordics, and was promoted to General Manager Northern Europe in August, 2021. She has more than 20 years of experience from the Telecom and Service industry and in driving change in commercial organisations. Prior to joining Transcom, Pernilla was Chief Commercial Officer for Cabonline Group, responsible for customer service, communication, marketing and sales for all brands within the Group. Before Cabonline, Pernilla spent 19 years at Tele2 in various senior positions, most recently as Communications and Marketing Director. Pernilla holds a Master of Law from Stockholm University, Sweden.
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Mark Lyndsell
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Chief Executive Officer, Global English Region
Description
Mark joined Transcom in 2009 as Senior Director for UK & European Accounts based in the Philippines. More recently, Mark was Country Manager for UK & Asia Pacific Accounts with responsibility for both the operational delivery and client relationship management of major UK, Australian and New Zealand clients serviced out of the Philippines. Mark was appointed General Manager Asia & UK in June 2016, and most recently CEO, Global English Region, in January, 2018. Prior to joining Transcom, Mark held senior positions in organizations such as Tiscali Telecom, UK Broadband (A PCCW Subsidiary), The Telegraph Group, Nextcall, and BT Cellnet & Optimal Communications. Mark has over 25 years' experience within the telecom and BPO industries.
Mark joined the British Army straight from school where he trained in the Royal Corps of Signals.
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Oliver Cook
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Chief Commercial Officer – Europe
Description
Oliver joined Transcom in 2018 as the Head of Sales for the Central Cluster, and was promoted to Chief Sales Officer in June, 2019, and Chief Commercial Officer - Europe in 2020. Oliver is an experienced Sales, Business- and Corporate Development Executive with extensive international experience in the BPO/ITO/Digital sector with a special focus on carve out deals. Oliver’s career spans senior business development and sales positions in corporations such as walter services, Sitel, and Teleperformance. Prior to joining Transcom, he was the Senior Director of Business Development with diconium GmbH where the focus was to build, operate and transfer deals in the digital environment.
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Donald Berryman
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EVP - Chief Commercial Officer - North America
Description
Donald Berryman joined Transcom in March 2020 as EVP - Chief Commercial Officer, North America. Donald has over 30 years’ experience working with customer service. Before joining Transcom, Donald was Managing Partner, DB Management Group, and he previously spent over a decade in leading positions at Sitel, most recently as global EVP – Chief Commercial Officer. Donald holds a BS in Economics from the Michigan State University.
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Board of Directors.
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Fredrik Cappelen
Location
Chairman
Description
Elected to the Board in 2015, chairman since 2017
Born: 1957
Nationality: Swedish
Other assignments: Chairman of the board of directors of Dustin Group AB, Dometic AB and Terveystalo Oy, and board member of Securitas AB.
Previously the chairman of the board of directors of Byggmax Group AB, Svedbergs i Dalstorp AB, Sanitec Oy, Granngården AB, Munksjö AB, Munksjö Holding AB, GG Holding AB, Carnegie Holding AB and Carnegie Investment Bank AB as well as board member in Cramo Oy, Munksjö Oy and WPO Service AB.
Mr. Cappelen holds a MSc in Economics from Uppsala University.
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Mattias Holmström
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Elected to the Board in 2017
Description
Born: 1983
Nationality: Swedish citizen
Other assignments: Member of the board of Meltwater Group
Mattias Holmström is a Partner at Altor Equity Partner AB. In addition, Mattias Holmström is a board member of Meltwater Group. Mattias Holmström holds an MSc in Industrial Engineering and Management from KTH Royal Institute of Technology.
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Donald Hicks
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Elected to the Board in 2021
Description
Nationality: American
Donald Hicks is the VP Trust Policy and Partnerships at Airbnb since February 2021. His previous experience spans Vice President Operations at Twitter, Global Head of Operations and Customer Care at Facebook, Global Head of Customer Care at Google, and Director Operations at Amazon.
Donald holds an MBA in Finance from Clark Atlanta University.
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Alfred von Platen
Location
Elected to the board in 2018
Description
Born: 1968
Nationality: Swedish
Alfred von Platen was until December 2018 the CEO of Xzakt Kundrelation AB. Before that, he had a position as Marketing manager at the London Stock Exchange Nordic Regional Office. Previously 25 years entrepreneurship within the Finance and Customer Service industries.
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Brent J. Welch
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Elected to the board in 2020
Description
Born: 1956
Nationality: American
Brent Welch is currently Principal for Uinta Consulting, providing business strategies and management consulting services. He previously spent 13 years in executive positions with Teleperformance, most recently as the global COO. Brent has over 35 years of experience running global operations.
Brent holds a Bachelor's Degree in Mass Communication/Media from the University of Utah.
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Christine Timmins Barry
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Elected to the Board in 2022
Description
Born: 1964
Nationality: American
Christine Timmins Barry spent 19 years at Convergys in leading positions, the last one as global COO. More recently, Christine was the COO for Newfold Digital, a market-leading Web Presence company. Christine also served as President and CEO for Windham Professionals, a privately held financial services firm. Christine holds a B.S. from Northeastern University and an MBA from Bentley University.
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Herman Korsgaard
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Elected to the Board in 2022
Description
Born: 1987
Nationality: Norwegian
Other assignments: Board Member of Svea Solar, Rossignol Group, and Chairman of the Board of Dale of Norway
Herman Korsgaard has been a Director at Altor Equity Partners since 2016. He was previously an investment banker with Morgan Stanley. He holds an SEP from Stanford University, MBA from INSEAD, and BSc degree in finance from Cass Business School in London.
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Let's start something brilliant.
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