Be a part of something special where you help create magical moments for guests of all ages!
We’re looking for outstanding Guest Services Representatives / Cast Members to engage guests through entertaining and magical interactions all from the comfort of your own home!
What’s In It For You?
Seasonal, temp-to-hire position through - January 2023
Full-time permanent positions offered, based on performance and business needs
Competitive wages at $14.50 per hour plus performance bonus incentive
Windows-based computer equipment provided
100% REMOTE - Work-at-Home
Great work/life balance
Answer inbound calls and emails to assist guests while ensuring you provide the best retail experience in the world!
Effortlessly engage with guests, actively listen, and provide impeccable guest service
Contact guests via outbound phone calls, as needed
Identify and resolve issues that impact guests’ experiences
Channel escalated issues to appropriate supervisory staff
Comfortably navigate multiple applications to research solutions
Multitask in systems while patiently providing updates or instructions to guests
Work independently with discipline and motivation to succeed in a virtual environment
Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls
Work at a desk, wearing a wired headset, while talking to guests in a high-volume, fast-paced environment
At least 18 years or older
High School Diploma, or equivalent
Able to successfully pass a criminal background check
Availability to work through the entire seasonal contract
Able to work a full-time work week of 32-40 hours, with overtime opportunities as needed
Able to maintain 100% strict adherence to the assigned schedule
Able to work a variety of shifts, including: evenings, weekends, and holidays
Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule
Strong computer knowledge, including ability to accurately type at least 30 wpm
Excellent English written and verbal communication skills
Courteous and friendly with high level of professionalism
Willingness to follow procedures and adhere to policies
Able to multitask applications while talking to guests on the phone
Able to thrive in a fast-paced work environment
Able to actively listen to guest needs and demonstrate empathy
Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multitask, and concentrate in a prolonged setting.
Experience troubleshooting basic online retail store process preferred
Previous call center and/or work from home experience preferred
Must live and work in one of the following states:
AL, AR, FL, GA, ID, IN, IA, KS, KY, LA, MO, MS, MT, NE, NH, NC, ND, OH, OK, SC, SD, TN, TX, UT, VA, WI
Home Office Requirements
For this Advisor position, Transcom provides you an all-in-one computer, monitor, and headset. The computer contains a built-in webcam that is required to be used for training and meetings. Although the computer is provided if you are hired, you will need a home desktop or laptop computer that is hardwired using an Ethernet connection to complete the typing and internet speed assessments during the application. This is a requirement to be considered for this employment opportunity.
You must have a secure, quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift. (Conflicting responsibilities may include caring for a family member.)
Your home office must have a DSL, Fiber, or Cable Internet that is hardwired into a modem/router via Ethernet. (Dial up, Wireless, Mobile Hotspot, or Satellite internet service cannot be used)
Your hardwired internet connection must meet the minimum speed requirements:
Ping - 100 ms or less
Download speed - 20 Mbps
Upload speed - 3 Mbps
Right now, we are growing our virtual footprint in North America and currently hire remote employees in 32 states and 6 Canadian provinces. Proud to be recognized by FlexJobs as #12 on their list of the Top 100 companies to watch for remote work in 2022.
We are the voice of our clients. We are Transcom.
We are passionate about people and look forward to meeting you!