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Submitted by frida.polheimer on Fri, 10/22/2021 - 13:31
Section
CX SERVICES sa
Header Theme
Transcom Black
Font Size
Medium
Customer service enhanced. Digitally.
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We're digital architects. So naturally, everything we do is powered by leading tech and innovation. Every call, chat, word, and script, even for the most traditional services. The most disruptive brands on earth know what a difference that makes.
Call to Action
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Right Offset
Module Theme
Transcom Black
Type
Normal
Title Heading Level
H1
Module Theme
Transcom White
Title Alignment
Left Flushed
Image and Text
Customer care.
Description
Voice? Mail? Chat? Social? You name it! The care we provide is always focused on improving CX. And we do it with extra thought, security and innovation. Like when we worked with a brilliant white goods manufacturer, we harmonized operations across geographies, languages, and brands. This resulted in a cost reduction of 30%, and an increase in NPS to 4.5/5.
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Left
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Layout A
Image Ratio
16:9
Content moderation & security.
Description
People love your media. They also trust you to keep them safe, and their personal information secure. That's something we take very seriously. Our best people are committed to making your users' experiences absolutely flawless, just as we're committed to their wellbeing. One of the brilliant brands we're doing this for is an online marketplace unicorn, where we safeguard their customers in 7 languages, from 6 locations.
Image Alignment
Right
Layout
Layout A
Image Ratio
16:9
Sales.
Description
Sell them the service they need. That's what we bet on. It comes from placing trust in skilled experts, listening to your customers, and recognizing their needs. Need we add, using tech where it makes the most difference? In return, you see higher satisfaction and loyalty. We helped a brilliant Spanish bank increase their sales by 20% and reduce AHT by 10% with a speech analytics program, giving immediate feedback to agents and addressing knowledge gaps.
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Left
Layout
Layout A
Image Ratio
16:9
Customer retention.
Description
We value your customers just as much as you do, so we'd hate to see them leave. That's why we're close to them, understand their pains, and keep them happy with your brand. Such as when a European bank faced challenges relating to pressure from FinTechs, and was looking for a partner to improve their client relations. We managed the process, increasing conversion rates by 157%. Training, planning and setting targets are key.
Image Alignment
Right
Layout
Layout A
Image Ratio
16:9
Tech support.
Description
Brilliant tech makes all our lives easier, including for agents and customers. For example, when we implemented a VR training module for a telco client, we increased first call resolution by 43%. What does that mean? Well, reducing hours spent on a helpline doesn't just save time and money. It also makes your customers happier, and means they'll keep coming back for more. And more.
Image Alignment
Left
Layout
Layout A
Image Ratio
16:9
Collections.
Description
Resolving issues before they grow. We give your customers the opportunity to tackle the tough stuff, with our expert support.
Image Alignment
Right
Layout
Layout A
Image Ratio
16:9
Title Heading Level
H1
Module Theme
Transcom Bright Blue 10% tint
If they say it can't be done, talk to us instead.
Subtitle
A brilliant bank: "Transcom increased our conversion rate by 157%"
Result
+157%
Description
sales conversion rate
Delivering 8 types of CX services
Description
while being responsible for the entire customer lifecycle
Building a dedicated sales center
Description
with 165 agents to significantly increase profitability
Call to Action
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H1
The industries we support.
Article Card
E-commerce & Tech
Image Ratio
16:9
Title Heading Level
H1
Services & Utilities
Image Ratio
16:9
Title Heading Level
H1
Telco, Cable & Broadband operators
Image Ratio
16:9
Title Heading Level
H1
Alignment
Top Aligned
Module Theme
Transcom White
Title Heading Level
H1
Let's start something brilliant.
Call to Action
Title Alignment
Right Offset
Module Theme
Transcom Yellow
Type
Tertiary
Title Heading Level
H1