Improving user CX with a Speech Analytics project from Transcom.
In any commercial sector, the customer service phase plays a fundamental role in creating an image of a company in the eyes of the client. But that’s not all! The semantic and linguistic ...
Transcom selected to provide customer assistance for the new famil.care service
Early in April, Transcom began managing customer service for famil.care, a new digital platform created to allow family caregivers to protect their loved ones remotely, look after their e...
Transcom Italia launches gamification project to increase service quality and improve user experience
Gamification is the application of game logic and mechanisms to other fields, for the purpose of engaging with people and conveying specific messages to them in an efficient and agreeable...
Playing it cool in the connected world
The latest Whirlpool refrigerator is far more than just a humble cold cabinet. It’s a smart device. So when the connection fails, and the frustrated customer starts calling, a Transcom cu...
Transcom Italia wins Customer Relationship Management Award
Process innovation increases customer satisfaction and improves the operating efficiency of Lastminute.com services
Transcom successfully handles peak traffic in 11 countries for an international client
Flexibility, scalability and technology at our clients’ service Not so long ago, one of our clients, a leading manufacturer of household appliances, asked us to submit a proposal to mana...
Transcom improves travel and leisure experience for a leading operator's customers
In May 2015, one of the world’s largest travel operators became our client. The company, which operates exclusively online, offering leisure solutions and ideas to millions of users world...
Transcom finalizes multi-lingual customer service transition for an innovative e-commerce provider
Our client, a lifestyle fashion company that offers an engaging and personalized shopping experience to over 35 million members worldwide through its portfolio of brands, was looking for ...
Transcom Norway wins prestigious customer service award
Northern Europe's largest customer care conference is held in Norway every spring. It is an annual event for managers and other decision makers within Customer Care Industry. During th...