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What is conversational AI?
Sep 29th, 2021 Business & Performance

How Do We Start Measuring The True Value Of A Customer Relationship?


How shall we best handle our customer relationships in the world of the ever changing customer journey? Jonas Berggren, Transcom's Head of Business Development in Northern Europe, share some thoughts based on my experience over time.
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Transcom Feb 27th, 2018

Frost & Sullivan recognizes Transcom’s leadership in delivering value to clients


Stockholm, February 27, 2018 Frost & Sullivan awarded Transcom the 2017 European Contact Center Outsourcing Customer Value Leadership Award after an evaluation of best practices acro...

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Transcom Feb 13th, 2018

Transcom in partnership with Creative Virtual to offer virtual agent and chatbot solutions


Transcom and Creative Virtual have entered into a partnership for virtual agent and chatbot solutions in the artificial intelligence domain. The partnership will enable Transcom to offer ...

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