Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. Here we care, and root for each other. You’re included, just as you are, from day one. Get to know us!

The next generation of translation.
Language will never again be an obstacle on the road to success. Make CX and customer communication simple using our cutting-edge AI powered real-time translation solution.
Automated translation is an AI powered real-time translation solution that seamlessly integrates with any platform you use to allow you to quickly and accurately translate voice or text without the need to know a foreign language.
Simply put, Automated Translation makes it as if any client or customer and any agent speak the same language.

TUI, Transcom, and Parloa had a joint workshop in the Transcom Translation Hub in Cairo, where we worked together on testing and evaluating real-time Automated Translation powered by AI in live calls.

Welcome to the future of agent training. With ADA, Transcom's agent development accelerator, you can start training better agents faster using the power of AI. Apart from training, ADA can also analyze agent performance in calls making it a must-have tool.

Omnichannel contact center solutions are no longer a nice-to-have. They’re essential. Your customers want convenient and seamless access to you on the channel of their choice, be it phone calls, text messages, or social media, and your agents need full visibility of data so they can provide the same top-quality support in every interaction.

Check out our interview with Ewa Dąbrowska, our Head of Corporate Marketing, in the first video of our AI series. Here we'll talk about all things CX and AI, how we're using new tech to make what we do better, and what it could mean for you and your customers.

Let’s chat bots.

Do you like the idea of chatbots, but don’t love the execution? Well, have we got the thing for you.

Tired of chatbots that stumble over simple questions? Upgrade your customer service with AI assistants pre-trained and primed for complex issues. Our bots go beyond basic scripts, leveraging vast data sets to handle intricate inquiries.

Transcom offers you true-to-life conversations with contextual understanding. Our bots don’t require you to adapt your way of expression - rather - they adapt to you.

Intrigued? Come on, let’s have a chat…bot.

If you're looking for an expert on AI-enhanced CX solutions, you've come to the right place. Take a listen to Aron Bodin, our SVP Head of Product & AI SMEs, as he chats to us about the latest and greatest in co-pilot and auto-pilot solutions, what excites him about the world of AI, and how important sustainability and financing is in this industry .

Why is Cairo a great location for your customer service operations? Because of its large talent pool, closeness to Europe, great connectivity, and infrastructure. And much more!
This fast-growing sector makes it a prime location for near and off-shore services in over 20 languages, including English, French, and Arabic.
Future-proofing your business.
Cairo's pro-business approach and international culture make it a natural haven for brands seeking reliable and future-proof resources. Secure network connectivity, political stability, competitive costs, and easy scalability - these are just some of the reasons it's worth investing in this location.
Around the clock.
Not just a knowledge economy, but a 24-hour economy. Egypt is one of the few countries where you can count on 24/7 support for your brand - without additional cost involved.
Meet our brilliant team at our new site in Cairo.

Colombia. The choice of the brilliant.
The most disruptive American brands love Colombia. Why? They know the value of its strong business culture, unparalleled service, and excellent language skills. Bogotá is its booming and blooming center. The closeness to North America, the young and skilled talent pool, and the exciting environment are the trinity that ensures the best possible support for your growth.

Where magic is made.
It’s not the breathtaking views of the high-tech training areas. Not the open operation floors, private workspaces, or recreational areas. Anyone can have a ping-pong table - not everyone can make magic happen. The WE Care culture makes our site in Bogotá a magnet for top talent. Did we mention we’re open for business?

The choices we make everyday define us.

We may be spread across five continents and speak in many different tongues, but we do share a common language. Our Code of Conduct is a guide that sets expectations for how we do business, and a way for us to feel part of the same community.

Meet some of the brilliant women of Transcom working in IT!

We spoke to our Global CIO and Tech Hub's Sandra Kujundžić Drašković and heard her thoughts on what it means to be a woman in IT / Tech and the opportunities it presents. Next, we hear from Fatma Glumac about her experiences with getting into the world of IT, and what her thoughts are on gender equity in this sector. Last we meet Lana Sinković. Lana shared her thoughts on the IT sector and the state of gender equity.