analytics

In the grand finale of the annual Interactions EMEA conference, NICE announced the winners of the CX Excellence Award, five organizations that excelled in the delivery of service and leveraged innovation to ensure unparalleled customer experiences and drive positive business results. Transcom received the Best Cloud Implementation award for combining disparate systems and moving to NICE Nexidia Analytics in the cloud for a client in the Spanish market.

At Transcom Isla Sicilia we set ambitious targets for 2013 in terms of improving productivity and efficiency in the handling of sales campaigns, to help us achieve better results, and consequently lower campaign costs for our clients. To achieve these improvements, we are always working with agents in areas such as motivation, training, and calibration of sales arguments. But there is another significant part of the project that we have identified as being decisive in improving our results: Database management efficiency, in order to get the most out of the data.