customer experience

In our center of Isla Sicilia, in Madrid, we recently launched an initiative to identify areas for services improvement, and to develop a specific plan to help our team improve our performance and create a better customer experience. One of the areas we identified was objections management. We have to focus on how we handle customer objections, pointing out to our agents that we have to rebut with energy, a smile, simplicity and effectiveness.

So, did we find the Team Spirit? Honestly, I think we did! We had an amazing day at Boda Borg and everyone was all cheerful and excited. It was the perfect way to get to know each other better! For those of you who don’t know what Boda Borg is, it’s a big house with different quests. Each quest contains 3-6 different challenges/rooms and you have to figure out how to solve it and get a stamp in the end.

If you have good team spirit, you will probably work as a team. To prevent backlog, queues and to deliver outstanding customer experience, everyone has to do their best at all times. Groups that have a good team spirit will deliver good results because they fight for their team and their customers. But how do you create team spirit? At Transcom Eskilstuna, we think that if you are doing things together, get to know each other better, you will eventually find the right spirit! Also, the work that we do every day is not easy.