How Do We Start Measuring The True Value Of A Customer Relationship?

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Submitted by Anonymous (not verified) on Wed, 09/29/2021 - 10:07
What is conversational AI?
How shall we best handle our customer relationships in the world of the ever changing customer journey? Jonas Berggren, Transcom's Head of Business Development in Northern Europe, share some thoughts based on my experience over time.

First published on LinkedIn on September 27, 2021

two employees talking in a Transcom office

Business & Performance

Redesigning Retail To Reflect Post-Pandemic Consumer Behaviour

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Submitted by Anonymous (not verified) on Wed, 09/08/2021 - 08:28
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How do businesses cope up with the new normal? Retail, e-commerce, and direct-to-consumer (D2C) is not just going to revert back to 2019. Some consumer behaviours adopted during the pandemic will remain in place because the customers just prefer the new normal.

Previously published on LinkedIn, Sept. 3, 2021

 

Woman with chocolate on her hand

 

 

Business & Performance

Why Great Customer Experience Is Disrupting E-Commerce Competition

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Submitted by ma.santos on Tue, 09/07/2021 - 08:17
Isabella Mongalo recently wrote a detailed whitepaper for Transcom titled: Why Great Customer Experience Is Disrupting E-Commerce Competition. This paper was a deep dive into how the post-pandemic e-commerce environment is dramatically evolving with a more acute focus on the customer experience (CX).

By: Isabella Mongalo, Director of CX Strategy at Transcom 

Originally published on LinkedIn, Sept. 6, 2021

CX disrupting E-commerce

 

Business & Performance

Transcom wins two Platinum Contact Center Awards in Spain

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Submitted by helene.ruda on Fri, 07/02/2021 - 07:06
At the 2021 Platinum Contact Center Awards, Transcom was awarded in the category "Best Customer Experience in Banking" for its services provided to BBVA, and in the category "Best Customer Experience in Insurance” for services performed for Zurich.

Transcom has won two awards at the Platinum Contact Center Awards Gala.

Business & Performance

Transcom receives Excellence in Customer Relations Award in Spain for the Best Strategic New Channel Integration Project

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Submitted by helene.ruda on Mon, 12/21/2020 - 13:56
Transcom has received one of the most important awards in the Contact Center industry in Spain: the Excellence in Customer Relationship Award, this time in the category of Best Strategic Project for the Integration of New Channels.

Transcom has received one of the most important awards in the Contact Center industry in Spain: the Excellence in Customer Relationship Award, this time in the category of Best Strategic Project for the Integration of New Channels.

Business & Performance

Nearshoring: How Bogotá Could Be A Game Changer For Your CX

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Submitted by Anonymous (not verified) on Tue, 12/15/2020 - 22:45
Many executives will be looking once again at their customer service strategy in the light of the Covid-19 pandemic and thinking about how to boost business resilience. A robust near shoring strategy could be an important step along that path and Bogotá offers more than almost anywhere else in the region.

Transcom will soon be opening our new Bogotá delivery center in Colombia, strengthening our nearshore capability for US and Canadian clients. We know that many of our clients in North America are delighted with the service provided by our delivery team in the Philippines, but some companies would prefer their service delivery to be slightly closer - nearshore rather than offshore.

Business & Performance

Transcom North America recertified for COPC Customer Experience Standard for Work-From-Home Technical Support Program

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Submitted by helene.ruda on Mon, 07/20/2020 - 23:24
Transcom North America today announced that it has been recertified to the COPC Customer Experience (CX) Standard for Outsource Service Providers Release R6.1. The COPC CX Standard is the...

Transcom North America today announced that it has been recertified to the COPC Customer Experience (CX) Standard for Outsource Service Providers Release R6.1. The COPC CX Standard is the most prestigious and widely used performance management system for customer experience operations worldwide. Transcom North America operates a large U.S.

Business & Performance

Transcom appointed Career Company 2020

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Submitted by robyn.tantoy on Mon, 02/17/2020 - 15:07
Each year, Career Companies selects 100 employers who, for students and young professionals, are most attractive to pursue a career in Sweden. About 1,000 companies, government agencies, authorities and municipalities are in the sample. When the Career Companies are now presented, Transcom is one of the selected companies in 2020.
Transcom Karriärföretag 2020

Each year, Career Companies selects 100 employers who, for students and young professionals, are most attractive to pursue a career in Sweden. About 1,000 companies, government agencies, authorities and municipalities are in the sample. When Career Companies is now presented, Transcom is one of the selected companies in 2020. 

Business & Performance

E-commerce and our flexible customer service solutions

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Submitted by Anonymous (not verified) on Thu, 01/30/2020 - 14:24
Customer service is very important for e-commerce, especially if there is no physical store for customers to turn to. Thanks to our bell-clean solutions, we are ready to take over the baton and help you succeed in the starting field.
Customer service is very important for e-commerce, especially if there is no physical store for customers to turn to. It is important to have staffing during the times when the customers are most active, as one's own resource pool is not enough all the way. We have profitable and effective solutions for this. Many of our partners are from the e-commerce world, which has made us particularly skilled in e-commerce - whether it is B2B or B2C. It is an industry in which it can be difficult to predict e.g. influx of customer service matters, conversion of upcoming campaigns or technical problems.
Business & Performance