Transcom Centralizes Global Contact Center and Innovates for Omnichannel Service with Avaya
Innovation means investing resources in continuous service improvement; for Transcom this is both a mission and a basic need in the era of digital transformation.
That is why Transcom has introduced Avaya’s customer engagement solutions, equipping the company with the infrastructure needed to deliver advanced omnichannel functions and digital services.
All Transco
All TranscoCustomer care in a digitalized world
“Customer experience has never been hotter”. These were the words written in a trend analysis published at the end of 2016 by Forbes Magazine. 
They are not exactly alone in highlighting the significance and value of customer experience: if you do a quick Google search, you get more than 34 million widely varying hits for the term.
Innovation in all channels
The rapid digital transformation affects all industries. With more products and more complex services, the demands are increasing for a flexible customer service that can serve all channels on the customer's terms. At the same time, the customer experience itself has become an increasingly important way for companies to differentiate from the competition.