multi-language

We employ over 650 people at our Madrid center, serving a major player in the Spanish financial sector with a strong international presence. For this client, Transcom manages customer care using traditional communication channels (phone, mail, fax...), but we also handle an increasing demand for Internet Banking services and chat, as well as the newest and booming channel: contacts via various social networks. Every month, Transcom manages several hundreds of thousands of customer contacts in these different channels.

In the last few years, Poland has become a promised land for many companies whose core business is based on knowledge and business processing operations. For those who have at least basic information on the country, this has come as no real surprise. Not only does Poland lie in the heart of Europe, close to key markets such as Germany and France, but it also offers access to highly educated and skilful employees. With its booming economy and policy of supporting foreign investors, Poland can proudly say that it is among the world’s most promising markets for the outsourcing industry.