On the 30th of January, the Fortius Awards Gala was held in Madrid. The event is organized by the Spanish Association of Experts in Customer Relations (AEERC) and awards the best profiles within the call center industry in Spain. It was an honor for everyone at Transcom Isla Sicilia that our colleague Carmen Segura Rojas, who works as a Customer Service Agent for a major Spanish insurer, was one of three finalists in the category of Best Agent of the Year in outbound services. Receiving this nomination is a result of Carmen’s outstanding work; she is a person committed both to serve the client in the best possible way and as well as support and encourage the team she belongs to. When we shared the news about the nomination to our client they communicated their congratulations to Carmen and the team: “Transcom’s daily support is vital for us. We wish to thank the whole Transcom team for doing things the way you do.”
For Carmen this experience has been rewarding at all levels: “Professionally, it means a lot to me that Transcom elected me to represent them in my category. This has given me confidence in my job. In regards to our client, I think it has been very positive for Transcom, because it shows that the team working on their product is excellent -as they have let me know through multiple email messages and a lovely Orchid bouquet. Personally, I have not enough words to thank all my colleagues for the enthusiasm they have showed these days; I have received support messages, a dedicated song and they have even given me flowers to help me overcome my disappointment after not having won the big award. The gala night was entirely in the Oscar’s style; we had a photo call, the delivery of diplomas and lots of pictures... It was quite an experience! I want to thank the Transcom management for believing in me and making this possible."