Transcom Central & South

Imagine you’re shopping on a global ecommerce website, browsing and adding items to your cart. Whether you are buying an exotic holiday, a fashionable pair of shoes or just a blender, you might need some kind of support or additional info at some stage of the buying process. You search all over the website looking for an answer, but can’t find customer resources written in your language or a local number to call for help. Feeling frustrated, you exit the tab and seek out alternatives.

Following April’s announcement that Transcom received the Frost & Sullivan 2015 Visionary Innovation Leadership Award in Europe, we had been invited to attend the “2015 Gr

The prestigious award was awarded on February 12 by a panel of experts appointed by the CMMC Club, an Italian association that brings together companies and professionals working in the customer experience management industry. The award, which can be thought of an Oscar in the contact center sector, is assigned by a panel of experts who choose the winners based on a ranking using specific parameters. This year’s award had a special focus on “innovation” and, naturally, on satisfying the needs of all the players involved, and customers and users of the service in particular.

Transcom recently opened its second operating site in Hungary, in downtown Szeged. The Grand Opening ceremony took place on the 4th of July in the presence of representatives from Transcom’s Central & South Europe management, hosting the event together with the entire Hungarian staff team. Our client - the Hungarian operations of a mobile telecom operator – also joined the ceremony with a large delegation. They will be the first client to benefit from services delivered out of our new Szeged site.

Transcom has decided to invest in a new research and development project called “Smart Digital Ecosystem for Customer Experience Enhancement”. For simplicity’s sake we’ve renamed the project “LeonarDo 2.0.14”, combining the year of the initiative’s launch with the 2.0 that symbolizes the Digital age we live in.

On the 30th of January, the Fortius Awards Gala was held in Madrid. The event is organized by the Spanish Association of Experts in Customer Relations (AEERC) and awards the best profiles within the call center industry in Spain.