Within the last decade, outsourcing has become one of the largest sectors in Poland. There are more than 400 BPO (business process outsourcing) centres in the country, which employ approximately 110,000 agents. The estimated yearly employment growth for the BPO industry in Poland is 20%. This rapid development encourages various international companies to establish their outsourcing centres in our country. On the 16th of January 2014, the best and the fastest-developing outsourcing companies were rewarded at the Outsourcing Stars Gala that was held in Warsaw. During the gala Transcom Worldwide Poland received an award in the category Call and Contact Center – the biggest % growth of permanent employment 2013 vs. 2012. Receiving this award was a further evidence of our commitment to the professional development of our employees. Thanks to the numerous training courses we offer, they can gain new competences, quickly becoming highly qualified agents. The carrier path is based on well-established procedures and allows beginner consultants to be promoted to experts or even higher positions within the company. Furthermore, employees can take advantage of Transcom’s generous work benefits programs.
Transcom Worldwide Poland awarded at the Outsourcing Stars Gala, source: ProProgressio[/caption] At the moment, we are also increasing employment which is related to the innovative project of transforming Transcom’s offices in Poland into a new “multilingual hub”. Read more about this project in one of my previous posts: Transcom Poland to become a new multi-language hub Our objective is to create a centre, which will provide services for customers from various countries, in their own languages.
Transcom Worldwide Poland Award