Multinational

One of Transcom's global clients is a major household appliance brand. Since 2006, we have been offering our CRM services to the customers of this multinational company in various languages. In the last few years, we have further expanded our services and new languages have been added to meet our client’s business needs. Today we are delivering customer care services and technical assistance for this company in almost all European markets, and we are still looking at future expansion opportunities.

Within the last decade, outsourcing has become one of the largest sectors in Poland. There are more than 400 BPO (business process outsourcing) centres in the country, which employ approximately 110,000 agents.  The estimated yearly employment growth for the BPO industry in Poland is 20%.  This rapid development encourages various international companies to establish their outsourcing centres in our country. On the 16^th of January 2014, the best and the fastest-developing outsourcing companies were rewarded at the Outsourcing Stars Gala that was held in Warsaw.

In the last few years, Poland has become a promised land for many companies whose core business is based on knowledge and business processing operations. For those who have at least basic information on the country, this has come as no real surprise. Not only does Poland lie in the heart of Europe, close to key markets such as Germany and France, but it also offers access to highly educated and skilful employees. With its booming economy and policy of supporting foreign investors, Poland can proudly say that it is among the world’s most promising markets for the outsourcing industry.

Working for an international organization is a great privilege. When I joined Transcom in 2010, I was quickly made aware of the scale and worldwide nature of my new employer. Soon I understood why it’s so important to be comfortable communicating in English, if you want to work here at Transcom. Not only do we have support departments localized all over the globe; sharing knowledge goes beyond national levels. I myself learned a lot when I visited my colleagues in Fredrikstad, Norway, about a year ago.