Transcom Poland

Another white goods client was recently added to the Transcom portfolio. The Chinese multinational in question, a global leader in the consumer electronics and white goods sector, designs, develops, produces and markets many different items, including air-conditioners, smartphones, computers, microwave ovens, washing machines, refrigerators and TVs. Various major brands in the consumer electronics and durable goods segments have already entrusted their customer care and technical assistance services to Transcom in various parts of the world.

We are very proud to announce that Transcom Poland is the winner of the OUTSOURCING STARS 2015 competition as best Call/Contact Center!  The Outsourcing Stars Gala is the only non-commercial outsourcing event organized in Poland.

The year 2014 at Transcom Poland was rich in charity actions and full of compassion and we can be proud of our employees’ commitment.  We continued our standard Transcom Cares activities as collecting food for shelters, donating school supplies and giving sweets to orphan children on Christmas Day. But the Transcom Cares project that will stay in our hearts for a long time was the charity run we did for one of our employees’ daughter – Ania, who is diagnosed with autism.

Transcom Poland works for a leading bank with about 200 million customer accounts and operations in over 160 countries and jurisdictions. It provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services and wealth management. The bank combines experience in Polish banking tradition with a modern finance model and for the last few years it has been an undisputed market leader.

Transcom continues to develop our professional and high level cooperation with a banking client. In this context, we received an invitation to the "SALES ELITE" event. We were selected for outstanding contributions to the distribution of banking services during the month of June 2014. Our hard work and achievements in the sales area are appreciated by our most important stakeholder - our Client.

Within the last decade, outsourcing has become one of the largest sectors in Poland. There are more than 400 BPO (business process outsourcing) centres in the country, which employ approximately 110,000 agents.  The estimated yearly employment growth for the BPO industry in Poland is 20%.  This rapid development encourages various international companies to establish their outsourcing centres in our country. On the 16^th of January 2014, the best and the fastest-developing outsourcing companies were rewarded at the Outsourcing Stars Gala that was held in Warsaw.

This October, Transcom celebrated the 10th  anniversary since establishing operations in Poland. The gala was held in the Hotel Zamek Ryn, a beautiful castle built in the XIV century, located about 250 km from Gdańsk. The event gathered the company’s management, staff, clients, business partners and local authorities, who all had a chance to learn about major steps in the history of Transcom in Poland.