Passionate about creating smarter people experiences every day

How shall we best handle our customer relationships in the world of the ever changing customer journey? Jonas Berggren, Transcom's Head of Business Development in Northern Europe, share some thoughts based on my experience over time.

How do businesses cope up with the new normal? Retail, e-commerce, and direct-to-consumer (D2C) is not just going to revert back to 2019. Some consumer behaviours adopted during the pandemic will remain in place because the customers just prefer the new normal.

Isabella Mongalo recently wrote a detailed whitepaper for Transcom titled: Why Great Customer Experience Is Disrupting E-Commerce Competition. This paper was a deep dive into how the post-pandemic e-commerce environment is dramatically evolving with a more acute focus on the customer experience (CX).

At the 2021 Platinum Contact Center Awards, Transcom was awarded in the category "Best Customer Experience in Banking" for its services provided to BBVA, and in the category "Best Customer Experience in Insurance” for services performed for Zurich.

Why not modify your survey questions based on what you can see customers actually doing?

E-commerce has grown rapidly during the Covid-19 pandemic and is now at an all-time high. But how will retail brands decide how to best use their stores to support an omnichannel customer strategy?

With the goal of providing more Filipino women with access to job opportunities and technology, Transcom Worldwide Philippines, Inc. donated 20 desktop computers to Connected Women on May 12, 2021.

The Philippines is known to have the longest Christmas celebration in the world. As early as September, Christmas songs can already be heard playing while families already put up trees and decorations to usher in the spirit of the season. More importantly, gift-giving among families and friends truly spells Christmas in the Philippines as the season of love, care, and of hope.

The Philippines is known to have the longest Christmas celebration in the world. As early as September, Christmas songs can already be heard playing while families already put up trees and decorations to usher in the spirit of the season. More importantly, gift-giving among families and friends truly spells Christmas in the Philippines as the season of love, care, and of hope.

Transcom has received one of the most important awards in the Contact Center industry in Spain: the Excellence in Customer Relationship Award, this time in the category of Best Strategic Project for the Integration of New Channels.

Many executives will be looking once again at their customer service strategy in the light of the Covid-19 pandemic and thinking about how to boost business resilience. A robust near shoring strategy could be an important step along that path and Bogotá offers more than almost anywhere else in the region.

Transcom Worldwide Philippines, Inc. was recognized for industry leadership and sustainability in the Asia Corporate Excellence & Sustainability (ACES) Awards which was held virtually on November 10, 2020. Transcom received the award for Asia’s Most Influential Companies as well as for Top Workplaces in Asia.

CJ Aparicio is a supervisor in our Iloilo site. She was part of the site’s skeletal workforce during the Enhanced Community Quarantine (ECQ) in March and eventually transitioned to working at home when the company started transitioning to alternative work arrangements as a business intervention to the ongoing pandemic.

Hazel Joy Magbanua is a Customer Service Representative from Transcom Pasig. She has been with Transcom for four years and was recently promoted to CSR - Real-Time Analyst.

Transcom Spain achieves three Platinum Contact Center Awards