Awards

Earlier this summer, Transcom was delighted to achieve the following three Platinum Contact Center Awards:

In the grand finale of the annual Interactions EMEA conference, NICE announced the winners of the CX Excellence Award, five organizations that excelled in the delivery of service and leveraged innovation to ensure unparalleled customer experiences and drive positive business results. Transcom received the Best Cloud Implementation award for combining disparate systems and moving to NICE Nexidia Analytics in the cloud for a client in the Spanish market.

For the second consecutive year, Transcom has achieved the Top Employer Spain certification for its exceptional employee offerings, and is officially recognized as a reference employer.

“The winner in this category showed that they can gain clients and at the same time educate the market.

The company has been recognized with the CRC Gold Award for Best Outsourcer in BPO for the service it provides to its client Santander Bansacar.

This award was granted after a rigorous audit process and an analysis of the Voice of the Client, collected through surveys, rewarding both the operational management of the service and the recommendation of customers.

Transcom Netherlands has achieved the prestigious COPC certification for the second year in a row. The COPC standard is an internationally applied control model aimed at handling customer contact. The standard has stringent requirements for customer satisfaction, quality and processes and is focused on high performance.

 This was the 11th edition of “Call Center Days”, the largest conference for the customer service industry in Northern Europe. For 10th year in a row, Transcom Norway won the prize “Best Customer Experience”.

Together with our client ICE.NET, Transcom was awarded in the mobile category  for 2017.