Transcom North America recertified for COPC Customer Experience Standard for Work-From-Home Technical Support Program
Transcom North America today announced that it has been recertified to the COPC Customer Experience (CX) Standard for Outsource Service Providers Release R6.1. The COPC CX Standard is the most prestigious and widely used performance management system for customer experience operations worldwide. Transcom North America operates a large U.S.
Transcom Netherlands Awarded Recertification to the COPC Standard
Transcom Netherlands has achieved the prestigious COPC certification for the second year in a row. The COPC standard is an internationally applied control model aimed at handling customer contact. The standard has stringent requirements for customer satisfaction, quality and processes and is focused on high performance.