How Do We Start Measuring The True Value Of A Customer Relationship?

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Submitted by Anonymous (not verified) on Wed, 09/29/2021 - 10:07
What is conversational AI?
How shall we best handle our customer relationships in the world of the ever changing customer journey? Jonas Berggren, Transcom's Head of Business Development in Northern Europe, share some thoughts based on my experience over time.

First published on LinkedIn on September 27, 2021

two employees talking in a Transcom office

Business & Performance

Frost & Sullivan recognizes Transcom’s leadership in delivering value to clients

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Submitted by transcom_admin on Tue, 02/27/2018 - 08:00

Stockholm, February 27, 2018

Frost & Sullivan awarded Transcom the 2017 European Contact Center Outsourcing Customer Value Leadership Award after an evaluation of best practices across multiple business performance categories against key competitors. Transcom’s ability to navigate a shifting digital landscape is recognized, as well as the ability to support clients on their digital journey and helping them manage the shift towards non-voice solutions for customer care.

Transcom in partnership with Creative Virtual to offer virtual agent and chatbot solutions

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Submitted by transcom_admin on Tue, 02/13/2018 - 08:00

Transcom and Creative Virtual have entered into a partnership for virtual agent and chatbot solutions in the artificial intelligence domain. The partnership will enable Transcom to offer its clients Creative Virtual’s complete suite of products, with Transcom taking the responsibility of designing, building, testing, deploying and maintaining a virtual agent solution for the client.