customer service

The latest Whirlpool refrigerator is far more than just a humble cold cabinet. It’s a smart device. So when the connection fails, and the frustrated customer starts calling, a Transcom customer service agent is there to help them – and their fridges – keep their cool.

The Internet of Things (IoT) has been a hot topic for some time now and we are increasingly surrounded by smart devices and objects that can communicate with each other and with the user. Some examples? Training shoes that connect to smartwatches and smartphones, providing detailed information about the wearer’s sporting performance. The watch that activates your wake-up alarm earlier than usual if there’s heavy traffic on the way to work. Interconnected cars that slow down automatically if there’s an accident ahead.

In recent years e-commerce has reported staggering growth worldwide. In June 2014, Ecommerce Europe published its 2014 report on European e-commerce in the Business to Consumer (B2C) market for goods and services, offering an updated picture of the market size in Europe and the rest of the world.

Every day, our customer service representatives (CSR) deal with different kinds of customers - happy and polite, as well as not so happy and polite at all. To get rid of negative emotions and in order to continue providing an excellent customer experience, Transcom Latvia decided that November would be a “month without anger”. Therefore, we organized a variety of activities during November that helped CSRs maintain or recover their positive emotions. For example, we set up a table soccer game, for positive energy recovery and even a punching bag for those who had a really tough day.