Redesigning Retail To Reflect Post-Pandemic Consumer Behaviour

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Submitted by Anonymous (not verified) on Wed, 09/08/2021 - 08:28
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How do businesses cope up with the new normal? Retail, e-commerce, and direct-to-consumer (D2C) is not just going to revert back to 2019. Some consumer behaviours adopted during the pandemic will remain in place because the customers just prefer the new normal.

Previously published on LinkedIn, Sept. 3, 2021

 

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Business & Performance

Why Great Customer Experience Is Disrupting E-Commerce Competition

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Submitted by ma.santos on Tue, 09/07/2021 - 08:17
Isabella Mongalo recently wrote a detailed whitepaper for Transcom titled: Why Great Customer Experience Is Disrupting E-Commerce Competition. This paper was a deep dive into how the post-pandemic e-commerce environment is dramatically evolving with a more acute focus on the customer experience (CX).

By: Isabella Mongalo, Director of CX Strategy at Transcom 

Originally published on LinkedIn, Sept. 6, 2021

CX disrupting E-commerce

 

Business & Performance