employee experience

Transcom Spain is proud to announce that it has been officially certified by the Top Employers Institute for its exceptional employee offerings.

The annual international research undertaken by the Top Employers Institute recognizes leading employers around the world: those that provide excellent employee conditions, nurture and develop talent throughout all levels of the organisation, and which strive to continuously optimize employment practices. Transcom has been awarded the exclusive Top Employers España 2018 certification.

The first thing that wowed Karyna about Vilnius  when she first arrived from Minsk was its narrow streets, which looked like they were the guardians of hundred-year-old secrets, and the general atmosphere shrouding the entire city. She liked the university where she had decided to study law from the very first day too.

This year, we made a decision to implement the “Take the challenge” program in Transcom Poland. The aim of the program was to raise the need of sharing knowledge and ideas within the company. The program included Team Leaders and employees in the following departments: human resources, training and quality, and the business support team.

Every year, the Transcom Lithuania team engages in an interesting, informative and usually highly entertaining talent search. This spring was no exception - we searched for talents in the Career days of the 7 biggest universities in Vilnius and Kaunas, where we had an opportunity to chat with nearly 600 students.

A company’s health depends in large part on its people’s skills and level of commitment. For this reason, we have developed a plan at Transcom Lima which helps us motivate and retain the best agents working on our sales campaigns. This past July, we launched a new incentive model with the objective of encouraging our best sales performers. We have defined three performance stages: Incubator (first 3 weeks), Cradle (weeks 4-8) and Tigers (9th week-) each of them with defined objectives in order to evaluate our agents' performance as high, medium or low.

This spring, we started delivering a new service in Transcom Atica. Our new client, a global leader in the energy sector, has chosen to outsource its employee care service to Transcom. We believe that this service represents a new growth opportunity for Transcom. Since our client is a multinational company with more than 17,000 employees around the globe, it goes without saying that this is a complex undertaking.