Empowerment, delegation and control: a model of accountability that increases customer satisfaction
Transcom manages customer care activities for a global online payment leader from the company’s Lecce and Tunis sites.
What makes a company great is the customer service it offers
Today, businesses in all sectors continue to invest more and more in their Customer Service. Products and their characteristics (quality, price and distribution channel) are no longer the focus of attention of boards or directors. What makes the difference is the customer care as perceived by users when they interact with the company and its front line staff. I think that there is nothing more important and business-critical in any company than customer service.