multi-channel

We employ over 650 people at our Madrid center, serving a major player in the Spanish financial sector with a strong international presence. For this client, Transcom manages customer care using traditional communication channels (phone, mail, fax...), but we also handle an increasing demand for Internet Banking services and chat, as well as the newest and booming channel: contacts via various social networks. Every month, Transcom manages several hundreds of thousands of customer contacts in these different channels.

Several independent consultants, such as Gartner and KPMG, have recently highlighted the value of outsourcing business services. In our market, the secret of success is to ensure that every possible customer interaction is addressed to strengthen the relationship with the brand and generate purchase decisions. At Transcom, we have a team of experts that support companies in various industry sectors, taking into account the product, the service, and the customer experience.