Transcom Cares

At Transcom we know that one of the key success factors in our business is our adaptability. That is why we at Transcom Sevilla strive to differentiate ourselves from our competitors by having well-trained sales teams, with the ability to sell any product, from insurance, up to banking, telecommunications, leisure, etc... It helps us to get the best results for our clients. For any outbound team, to reach sales targets is essential for the success of the service; however, it is not easy to achieve high performance.

The Transcom Cares team in San Antonio, Texas has once again teamed up with Spurs Sports and Entertainment, sponsoring hundreds of tickets for the Boys and Girls Club and the YMCA to attend the San Antonio Stars basketball game. Since April, we have had the great pleasure of organizing three events for the community, with one AHL San Antonio Rampage game, and two WNBA San Antonio Stars games.

In May, the Transcom team in Barrie (Ontario, Canada) took part in their 4th Big Bike ride for Heart & Stroke, raising a grand total of $1985.00 for a very worthy cause. The Big Bike is a team event geared towards community organizations, companies, and groups. Our 30-seat Big Bike was piloted by a driver from the Heart & Stroke foundation, and powered by 29 enthusiastic riders from Transcom.

Team leaders truly play a key role in our organization. They are the ones that have the shortest path to our agents’ minds and hearts. We know that many times, no matter how much agents like communicating, receiving commissions and working for Transcom, it’s their commitment to their team leader that makes them go the extra mile. But the need to motivate team leaders is often forgotten; letting them know that we acknowledge their importance and value their work often “makes the difference”.

To ensure a high quality recruitment process with a strong local connection, Transcom Norway is working in close cooperation with local labor authorities called NAV (Norwegian Labour and Welfare Administration). The motto for this operation is to be considered as being an “Inclusive Workplace”. During the last six months Transcom has participated in a project with the purpose of giving long-term unemployed youths with health problems a job.

At Transcom Atica in Madrid, we do not lose time when it comes to lend a hand to whom may need it. In conjunction with the Altius-Francisco de Vitoria Foundation, a food campaign has been conducted to support its program for accompany families who have been hardly hit by the crisis in Spain.

On Saturday December 14 it was time for the yearly TV show on TV2 Norway called "Røde Kors Artistgalla". It is a two hours long live show focusing on the work and different projects that Red Cross carries out throughout the world with the purpose of getting as many new sponsors to those projects as possible. And let me say: This time it was a huge success!

The Spanish Red Cross day, known as “El día de la Banderita”, took place on October 3 this year. It is a 100-year-old event that has become the biggest source of funds for the non-profit organization. During one single day, the organization places out a large number of tables in the main cities, where volunteers encourage citizens to make donations and, in return, give the donors a badge to wear, "la banderita".

We employ over 650 people at our Madrid center, serving a major player in the Spanish financial sector with a strong international presence. For this client, Transcom manages customer care using traditional communication channels (phone, mail, fax...), but we also handle an increasing demand for Internet Banking services and chat, as well as the newest and booming channel: contacts via various social networks. Every month, Transcom manages several hundreds of thousands of customer contacts in these different channels.

The Transcom Team in Poland recently organized a charity event and collected school supplies for the ARKA Association, which helps children and families. Transcom has been cooperating with this association for a few years, helping them through organizing collections. Usually we collect toys, clothes, books, candies, etc for children who have a very difficult situation at home. After school, they spend a lot of time in the Arka Home, where they can do homework with volunteers and teachers.