Transcom Latvia

My name is Morten Halkjaer and I am 25 years old. In February 2014, I moved from Denmark to Riga to work for Transcom Worldwide Latvia. Last winter, I saw a job ad about working with customer service for  an international media company in Riga and I was at a point in my life where I had to choose if I wanted to pursue my career or experience the world. I chose the last option, but I didn't expect that I would find both here in Latvia. I had the phone interview on a Thursday and four days later, I was on a plane to Riga at 5.40 in the morning. 

Being an international company, Transcom offers our employees the opportunity to work abroad. During the last few months Transcom Latvia have had several employees moving from Riga to another Transcom site in Europe, or vice versa, employees from other countries have moved to Latvia. Transcom Riga is a multilingual site, representing ten languages (Baltic and Nordic languages, German, Polish, Russian and English).  Since 2014, we offer employees from Sweden, Norway and Poland  the possibility to move to Riga and work with customer service  for two well-known international brands:

At the annual “Good service month” Award that was held in Riga, Latvia on the 14th of April, Transcom won second place as excellent service providers in  the “business to business" category in Latvia. We are also very proud that, thanks to our expertise within customer experience,  we contributed to the win for several of our clients in the B2C category. The clients are rated by service quality - how excellent their customer communication is and three of our biggest clients got the highest evaluation and won their respective field.

Every day, our customer service representatives (CSR) deal with different kinds of customers - happy and polite, as well as not so happy and polite at all. To get rid of negative emotions and in order to continue providing an excellent customer experience, Transcom Latvia decided that November would be a “month without anger”. Therefore, we organized a variety of activities during November that helped CSRs maintain or recover their positive emotions. For example, we set up a table soccer game, for positive energy recovery and even a punching bag for those who had a really tough day.

"We are really pleased to support the country in the Euro changeover process. Through working with leading companies that set ambitious goals and clearly define their requirements for quality , we are accustomed to high quality standards. Our mission is to provide an outstanding customer experience. Thus, we are very pleased to be part of this project and are deeply committed to its success", says  Liene Spruģe, Operational Manager at Transcom Latvia.