Transcom Norway wins the prestigious prize “Best customer experience” for the 10th time
This was the 11th edition of “Call Center Days”, the largest conference for the customer service industry in Northern Europe. For 10th year in a row, Transcom Norway won the prize “Best Customer Experience”.
Together with our client ICE.NET, Transcom was awarded in the mobile category for 2017.
Transcom Norway moves to new premises in Fredrikstad
Having housed Transcom Fredrikstad in the same premises since the startup in 1997, in April the time finally had come to move to our new premises. As the former building was old and worn, our employees and clients had looked forward to the move for a long time and are very pleased with the new facilities. The building is specialized to meet Transcom’s business requirements as well as the requirements of health, safety and environment for our employees.
Transcom Norway gives long-term unemployed youths a second chance
To ensure a high quality recruitment process with a strong local connection, Transcom Norway is working in close cooperation with local labor authorities called NAV (Norwegian Labour and Welfare Administration). The motto for this operation is to be considered as being an “Inclusive Workplace”. During the last six months Transcom has participated in a project with the purpose of giving long-term unemployed youths with health problems a job.
Red Cross and Transcom Norway obtained 15,000 new sponsors!
On Saturday December 14 it was time for the yearly TV show on TV2 Norway called "Røde Kors Artistgalla". It is a two hours long live show focusing on the work and different projects that Red Cross carries out throughout the world with the purpose of getting as many new sponsors to those projects as possible. And let me say: This time it was a huge success!
Finally project launch!
This month, several weeks of training, hard work, focus, concentration and learning new things came to an end with one goal in mind: Creating Oustanding Customer Experience! During the training-period, our fantastic employees really demonstrated their potential. For the first time since the start-up of this project in the late summer, we are now testing our ability to deliver as agreed. Monday morning at 7:30 a.m., the Quality Manager and Sales Team Leader served breakfast in the call center to get a healthy and flying start. And that was exactly what we did.