TalkTalk walks the walk with digital customer service strategy
Five years ago, TalkTalk was one of the most complained about telecoms operators in Britain. Today the company has completely turned things by revamping the contact centre operating model and finding new ways for customers to get the support they need across digital channels. As a result, TalkTalk is succeeding in its mission to be a value champion taking on the traditional giants in one of the toughest industries in Britain.
Transcom Cares in Leeds supports Candlelighters – fighting children’s cancer
The Transcom Leeds team has always been very proud to support local charities in our area. Back in the summer of 2014, our team decided that a charity of the year would be elected to support the Transcom Cares initiative. Each team decided on which charity they would like to elect as their charity of choice, and was subsequently opened up for voting. All charities were very worthy causes; however since June 2014 The Candlelighters Trust was established as our chosen charity of the year.
Innovation and product knowledge key factors when Transcom UK wins government contract
Our Leeds site has enjoyed a successful partnership directly with the primary loan provider for further education in the UK for five years. During 2014 the UK Government created a new outsourcing model (Debt Market Integrator) that controls the placement of Government owned debts.