value add

Twelve years ago, in Transcom Isla Sicilia we launched a service to support of our client's employees in all HR related questions. The client is one of the largest global financial institutions. Before Transcom's involvement our client's employees had direct contact with their HR department. Now they need to call us with all their inquiries.

At Transcom’s site in Madrid, we wanted to deepen the relationship with our clients and demonstrate our knowledge within customer experience and the value-added services that we can offer. Therefore, we recently launched "Customer Experience Workshops” as an attempt to model and simulate the emotional customer journey for one of our largest clients in the financial sector.