Business & Performance

1. The customer shouts and refuses to listen

1. Recruit the right people

“Collaboration with Transcom has meant that those of us who work inhouse can focus on other parts of the business, such as developing projects and systems,” says Mia. “We still have our own customer service department at MediaMarkt, but they handle more specialized tasks, while Transcom handles ongoing support. I think Transcom has done a great job here, when I visit our agents there, they are happy, present and engaged. Simply put, they are a lot of fun to work with!”

The right skills in the right place

Before the problem is at your doorstep

Transcom ha sido premiada un año más, en una de las galas más relevantes de la industria de los Centros de Relación con Cliente, la Gala de entrega de los Premios Excelencia en Relación con Clientes.

COPC Inc., a global consulting firm that helps companies improve operations to transform the customer experience, today announced that Transcom North America

Transcom extends a warm congratulation to PayPal France, awarded Customer Service of the Year in the Payment Solutions category by Viséo Customer Insights.  Viséo Customer Ins

“The winner in this category showed that they can gain clients and at the same time educate the market.

The company has been recognized with the CRC Gold Award for Best Outsourcer in BPO for the service it provides to its client Santander Bansacar.

This award was granted after a rigorous audit process and an analysis of the Voice of the Client, collected through surveys, rewarding both the operational management of the service and the recommendation of customers.

We are more than proud to announce that Transcom Lithuania (Vilnius and Kaunas sites) has achieved EN 15838 certificate which confirms our commitment to providing quality service to all our customers.