Transcom expands services in the Middle East and North Africa
Transcom Tunis recently started a new customer care service to support the Arabic market for one of our major clients, a global leader in online payments with over 152 million accounts worldwide. Our Tunisian colleagues, the so called “MENA Team” provides customer service in three main languages; Arabic, French and English to 32 different countries in the Middle East, North Africa and the sub-Saharan region. These regions represent a high-potential market where our client is expecting to grow considerably.
Analizando los retos de los cambios en el sector bancario de la mano de Transcom Legal Services
El pasado día 25 de noviembre, tuvo lugar el seminario "La transformación del Sector Bancario: retos para la asesoría jurídica" que organizaron conjuntamente Transcom Legal Services y CUNEF
Transcom Poland is one of the Masters of "Sales Elite Winners"
Transcom continues to develop our professional and high level cooperation with a banking client. In this context, we received an invitation to the "SALES ELITE" event. We were selected for outstanding contributions to the distribution of banking services during the month of June 2014. Our hard work and achievements in the sales area are appreciated by our most important stakeholder - our Client.
Transcom Spain explores Customer Experience together with our clients
At Transcom’s site in Madrid, we wanted to deepen the relationship with our clients and demonstrate our knowledge within customer experience and the value-added services that we can offer. Therefore, we recently launched "Customer Experience Workshops” as an attempt to model and simulate the emotional customer journey for one of our largest clients in the financial sector.
Transcom patrocina la 4ª edición del evento Líderes en Servicio
El certamen de los Líderes en Servicio es una iniciativa que surgió en Francia hace 7 años y que llegó a España en 2011 con el objetivo de promover la calidad del servicio de atención al cliente de las empresas así como ayudar al usuario a elegir la compañía que le ofrecerá una buena atención. Este año se celebra la 4ª edición del certamen en España con 15 categorías y la 1ª en Gran Bretaña. En próximas ediciones se celebrará también en Alemania y Portugal.
Lean Customer Experience Journey
Una vez más la metodología o el mismo pensamiento Lean es de perfecta aplicación para la consecución de un objetivo. En este caso hablo de Lean Customer Experience Journey para lograr una positiva experiencia de cliente que sirva para fidelizarle y crecer con él y por tanto una ventaja competitiva para cualquier organización. Gracias a la infinidad de datos que manejamos en los Centros de Atención al Cliente, somos capaces de generar “Insights” o entender lo que nos reclama.
Participamos en el evento de presentación de la norma UNE-EN 15838 de AENOR en Perú
Transcom fue invitado a participar en el evento de presentación de la norma UNE-EN 15838 organizado por AENOR Perú en la ciudad de Lima, con el objeto de promocionar el citado estándar de la calidad específico para Contact Centers. La Norma UNE EN 15838 Centro de Contacto con el Cliente.
How to transform an inbound support service from a cost into a profit generator
About 18 months ago, one of our clients launched a new inbound service, designed to handle technical support. As in most of the support services we handle for this client, this project included no profitable activity. But Transcom’s extensive experience in developing and launching sales services within a short timeline allowed us, after four months of starting the initial project, to begin working together in analyzing the service cost from our partner’s point of view.
Transcom’s second Hungarian site was inaugurated on July 4 in Szeged
Transcom recently opened its second operating site in Hungary, in downtown Szeged. The Grand Opening ceremony took place on the 4th of July in the presence of representatives from Transcom’s Central & South Europe management, hosting the event together with the entire Hungarian staff team. Our client - the Hungarian operations of a mobile telecom operator – also joined the ceremony with a large delegation. They will be the first client to benefit from services delivered out of our new Szeged site.
A win-win-win story with positive effects for our client and everyone at Transcom
One of Transcom's global clients is a major household appliance brand. Since 2006, we have been offering our CRM services to the customers of this multinational company in various languages. In the last few years, we have further expanded our services and new languages have been added to meet our client’s business needs. Today we are delivering customer care services and technical assistance for this company in almost all European markets, and we are still looking at future expansion opportunities.