banking

  Once again, Transcom has been awarded in one of the most prestigious customer care events in Spain: the Platinum Contact Center Awards, which are organized by the Contact Center Magazine every year.

Several independent consultants, such as Gartner and KPMG, have recently highlighted the value of outsourcing business services. In our market, the secret of success is to ensure that every possible customer interaction is addressed to strengthen the relationship with the brand and generate purchase decisions. At Transcom, we have a team of experts that support companies in various industry sectors, taking into account the product, the service, and the customer experience.

We all know the importance of a first impression. And we are all aware of the value of a professional, friendly and efficient customer care, contributing to an outstanding customer experience. That is why we are so proud to announce that our customer care service for one of the largest banks in Spain has just been awarded, for the fourth consecutive year, with one of the prestigious “Contact Center” Awards, from the magazine of the same name.