Customer Value

In recent years e-commerce has reported staggering growth worldwide. In June 2014, Ecommerce Europe published its 2014 report on European e-commerce in the Business to Consumer (B2C) market for goods and services, offering an updated picture of the market size in Europe and the rest of the world.

Today, businesses in all sectors continue to invest more and more in their Customer Service. Products and their characteristics (quality, price and distribution channel) are no longer the focus of attention of boards or directors. What makes the difference is the customer care as perceived by users when they interact with the company and its front line staff. I think that there is nothing more important and business-critical in any company than customer service.

From its humble beginnings in 2004, with just 40 staff in the Philippines, Transcom has grown to be a competitive force in the country. Four years ago the regional leadership team sat down to discuss the future. Clients who were choosing to go offshore with us didn't just want a solution that was cheaper, but one that was faster and better.